Shipping Info

At Alpha Timber, we understand the importance of timely and safe delivery of our products. Our commitment to excellence extends beyond our product range to include our shipping and delivery services. Here's a detailed overview of our shipping policies and procedures:

Service Regions
Coverage: We are dedicated to serving the Sydney & Greater Sydney regions, ensuring that our esteemed clientele in these areas receive our products promptly.

Our In-House Delivery Fleet:
Diverse Fleet: Our specialized delivery fleet comprises 2 utes, a flatbed truck, a small crane truck, and a Hiab truck. This diverse range allows us to cater to orders of varying sizes and requirements.

Safety First: Each vehicle in our fleet is regularly maintained and checked for safety, ensuring that your products arrive undamaged and on time.

Calculating Shipping Rates:
Transparent Pricing: To eliminate guesswork, we provide a user-friendly calculator for customers to determine their exact shipping rates based on their specific order and location.

Delivery Times:
Rapid Turnaround: We're committed to getting your order to you as quickly as possible. Depending on when you place your order and the availability of our vehicles, we offer same-day or next-day delivery.

Order Tracking:
Stay Informed: For up-to-date information on your order's status, you can call us directly. Our dedicated team will provide real-time updates, ensuring you're always in the loop.

Packaging Standards:

Secure Packaging: We use robust strapping techniques to secure your order. In the event of inclement weather, we take extra precautions by covering products to shield them from potential damage.

Environmental Responsibility: Our packaging methods are also designed to be environmentally friendly, reducing waste and ensuring sustainability.

Handling Procedures:

Efficiency is Key: Once we receive your order, our team prepares it for shipment within 15 minutes to an hour, ensuring you get your products without unnecessary delays.