Return Policy

Return Policy

At Alpha Timber, we genuinely care about your experience and happiness with our products. We understand that sometimes things don't go as planned, and we're here to help make it right.

Time to Decide: We give you a full 30 days from the purchase date to decide if the product is right for you. If it's not, we're here to help with the return.

Product Condition: We hope you love everything you order from us, but if something isn't quite right, please ensure it's in its original, untouched condition and in its original packaging when you send it back.

Exclusions with a Heart: We pour our heart into custom-cut and made-to-order products, so we can't accept returns for these items unless they're faulty or damaged during transit.

Your Refund: Once we receive your returned item and give it a quick check, we'll ensure your refund is processed promptly. It'll be returned to the original payment method you used.

For Damaged or Defective Items: We're truly sorry if your item didn't arrive in perfect condition. Please let us know right away at sales@alphatimber.com.au or call 02 4605 0215, and we'll make sure to send a replacement or process a refund for you.

Starting Your Return: We're here to help. If you need to start a return, just reach out with your order details, and we'll guide you through the process.

Special Notes: Some of our products have their own unique return guidelines. Please take a moment to check the product page for any specific details.

If you have any questions or need further assistance, our caring customer service team is always here to help and listen.